Description

The objective of communication in management is to convey information—instructions, policies, procedures, decisions, etc. so the listener will hear, read, understand what is said, agree and accept the message, and react as intended by the manager or sender of communication . We know that how they use our energy to work effectively and learn how to manage them better, especially when facing work situations which cause them stress. Through this you can more skillful at understanding how and why other people behave and react as they do as well as more aware of the impact they have on other people

Syllabus

Beginners

• Unit-1 Communication: An Introduction
  • Definition,
  • Nature and Scope of Communication
  • Importance and Purpose of Communication
  • Process of Communication
  • Types of Communication
• Unit-2: Non-Verbal Communication
  • Personal Appearance
  • Gestures
  • Postures
  • Facial Expression
  • Eye Contacts
  • Body Language(Kinesics)
  • Silence
  • Tips for Improving Non-Verbal Communication

Intermediate

• Unit-3: Effective Communication
  • Essentials of Effective Communication
  • Communication Techniques
  • Barriers to Communication
• Unit-4: Communication Network in an Organization-I
  • Personal Communication
  • Internal Operational Communication
  • External Operational Communication
  • Horizontal(Lateral) Communication
  • Vertical(Downward) Communication
  • Vertical(Upward) Communication

ADVANCED

• Unit-5 Communication in English
  • Age of Globalization and the Need for Communicating in English
  • English as the First or Second language
  • Uses of English in academic and non-academic situations in India
• Unit-6: Oral Communication Skills-II( Communication in Context-I)
  • Asking for and giving information
  • Offering and responding to offers
  • Requesting and responding to requests
  • Congratulating people on their success
  • Expressing condolences
  • Asking questions and responding politely
  • Apologizing and forgiving
• Unit-7: Oral Communication Skills-III (Communication in Context-II)
  • Giving instructions
  • Seeking and giving permission
  • Expressing opinions(likes and dislikes)
  • Agreeing and disagreeing
  • Demanding explanations
  • Asking for and giving advice and suggestions
  • Expressing sympathy
• Unit-8: Reading Skills
  • Purpose, Process, Methodologies
  • Skimming and Scanning
  • Levels of Reading
  • Reading Comprehension
  • Expressing condolences
  • Academic Reading Tips

PROFESSIONAL

• Unit-9: Effective Writing Skills-I
  • Elements of Effective Writing (What is Writing?)
  • The Sentence, Phrases and Clauses
  • Types of Sentences
  • Main Forms of Written Communication
  • Letter Writing(formal and informal)
  • Essay writing
  • Notices
• Unit-10: Understanding and Applying Vocabulary
  • Words Often Confused-Pairs of words
  • One Word Substitutes
  • Synonyms and Antonyms
  • Word Formation: Prefixes,
  • Bases and Suffixes (Derivational & Inflectional).
• Unit-11: Remedial English Grammar and Usage-I
  • Articles
  • Parts of Speech
  • Tenses
  • Modals
  • Prepositions and words followed by prepositions
  • Concord (Agreement of the Verb with the Subject)
  • Error Analysis( Correction of Errors in a given sentence - errors in the use of words - errors of indianisms - use of slang - errors in punctuation)
• Unit-12: Presentation Skills
  • Preparing a PowerPoint Presentation
  • Greeting and introducing
  • Presenting a Paper
  • Group Discussions
  • Preparing for and Facing a Job Interview
• Unit-13: Business Communication
  • Preparing Agenda and Minutes for Meetings
  • Writing Notices and Memos
  • Drafting an E-mail, Press Release
  • Correspondence with Govt./Authorities, Office Orders, Enquiries and Replies)
• Unit-14: Soft Skills for Leadership and Team Management
  • Qualities of a Good Leader
  • Leadership Styles
  • Decision Making
  • Interpersonal skills
  • Problem solving
  • Critical thinking
  • Negotiation skills
• Unit-15: Listening Skills-I
  • Purpose of Listening
  • Listening to Conversation (Formal and Informal)
  • Active Listening- an Effective Listening Skill
  • Benefits of Effective Listening
  • Barriers to Listening
  • Listening to Announcements - (railway/ bus stations/ airport /sports announcement/ commentaries etc.)
• Unit-16: Time & Stress Management
  • Identifying Time Wasters
  • Time Management Tips
  • Identifying Factors Responsible for Stress
  • Stress Management Tips